Our guarateed to keep you dry™ promise
No matter which of our trusted brand partners makes it, GORE-TEX products featuring our GUARANTEED TO KEEP YOU DRY™ promise will remain durably waterproof, windproof and breathable for the intended use.
If you are not completely satisfied with the waterproofness, windproofness or breathability of your product, then we will repair it, replace it, or refund your purchase price.
This promise applies to new item purchases and lasts for the useful life of the product. The decision to repair, replace, refund or reject is made at the discretion of W.L. Gore & Associates based upon an examination of product condition and useful life at the time of return. The defect/s present must be related to waterproofness, windproofness or breathability. Apart from that, returned products should be free of damage and in a fully functional condition. A receipt may be required for certain returns.
We’re proud of this promise, and love that it’s been used for years to keep people and their active lives comfortable and protected.
Understandably, there are a few limits to what’s covered in the promise, so if you’ve any doubts, have a look at the list below.
If you believe there's an issue with your product, there's a good chance we've addressed it in our FAQ section, so have a look there and see if you can find the knowledge you need.
Only GORE-TEX products that carry the GUARANTEED TO KEEP YOU DRY™ promise can be returned.
For returns of products covered by our promise, please contact us first to discuss your situation and, if necessary, receive a return authorization number.