Our guaranteed to keep you dry promise
When you purchase a new GORE-TEX product that carries the "GUARANTEED TO KEEP YOU DRY" promise, you, as the original owner, are eligible to a limited commercial guarantee from W. L. Gore & Associates at no additional costs, valid for the useful life of the product and subject to the terms/conditions below.
If you are not satisfied with the waterproofness, windproofness or breathability of your GORE-TEX product, we will repair it, replace it or refund your purchase price.
The decision to repair, replace, refund or reject is made at the reasonable discretion of Gore based upon an examination of the product’s useful life at the time of return. Leakage and performance issues caused by accident, misuse, normal wear and tear, or lack of proper care are excluded, but may be repaired at a reasonable price.
This limited commercial guarantee gives you specific legal rights, and you may also have other rights which vary from state to state. Please refer to the text and FAQs below for more information on the procedure to follow if you have a relevant product issue, the designation of products covered by this guarantee, the terms and conditions of the guarantee, the relationship of this commercial guarantee to the legal warranty, and the guarantor.
If you believe there's an issue with your product, there's a good chance we've addressed it in our FAQs below, so have a look there and see if you can find the knowledge you need.
For returns of products covered by our promise, please contact us first to discuss your situation and, if necessary, we can facilitate a return.