Our guaranteed to keep you dry promise
With your purchase of a new GORE-TEX product advertised with the "GUARANTEED TO KEEP YOU DRY" promise, you are eligible to a limited guarantee offered by W. L. Gore & Associates, at no additional costs.
If you are not satisfied with the waterproofness, windproofness or breathability of your GORE-TEX product we will repair it, replace it or refund your purchase price.
As the original owner, hold on to your purchase receipt and we’ve got you covered for the useful life of your product.
The decision to repair, replace, refund or reject is made at the discretion of Gore based upon an examination of the products useful life at the time of return. Leakage and performance issues caused by accidents, misuse, normal wear & tear or lack of proper care are excluded but may be repaired at a reasonable price. Be sure to always follow our care instructions and regularly wash, dry and reapply DWR to your product to ensure a longer product life and better performance. GORE-TEX INFINIUM products are not covered by this guarantee.
This limited guarantee does not affect your statutory rights as a consumer.
If you believe there's an issue with your product, there's a good chance we've addressed it in our FAQ section, so have a look there and see if you can find the knowledge you need.
For returns of products covered by our promise, please contact us first to discuss your situation and, if necessary, receive a return authorization number.