Return Guide

Only GORE-TEX® products carry the GUARANTEED TO KEEP YOU DRY® promise. If you believe your garment or footwear is experiencing problems, check this guide first for advice on how to solve them.

For product warranty returns, please contact us first discuss your situation and, if necessary, receive a return authorization number.

Outerwear
Footwear

GORE-TEX® Outerwear

  • Garment feels like it is leaking

    If you're feeling moisture inside your GORE-TEX® garment, it could that you are experiencing 'wet out,' a condition that occurs when the outer layer of garment fabric above the GORE-TEX® membrane gets saturated with water. While the inner GORE-TEX® membrane isn't leaking, the outer fabric can become heavy, leaving you feeling damp and cold.

    This can happen when your garment's durable water repellent - or DWR - outer fabric treatment needs restoring. This naturally occurs as your garment ages and the DWR treatment on the outermost fabric layer is exposed to normal wear and tear, especially across the shoulder and upper back area.

    See Restoring Water Repellency for instructions on how to restore the DWR treatment of your garment's outer fabric.

  • Water won't bead up on the garment's outer fabric.

    Clean and dry your garment, then sprinkle some water on its outer fabric. If the water still fails to bead up into tiny drops, your outer fabric's durable water repellent - or DWR - treatment needs restoring. See Restoring Water Repellency for instructions on how to achieve this.

  • Garment has visible abrasion or damage.

    If you have torn or punctured your garment - hey, life happens - or suspect other damage from use, contact an authorized repair center for help in getting it fixed. If the damage occurs in the field, you can make on-the-spot emergency repairs with our handy repair kits.

  • Garment has broken zippers, missing snaps, or similar problems.

    If your garment is fairly new and you're having problems with the zipper, a missing snap, or a similar issue, call the store where you purchased the garment. Retail stores that sell our products want you to be satisfied just as we do. They will tell you what to do to have your garment repaired.

  • I'm still having a problem with my garment.

    If your problem has not been addressed above, or you still believe your garment may be leaking, contact us by phone at 1 800 431-GORE or via e-mail to discuss your situation and, if necessary, receive a return authorization number.

GORE-TEX® Footwear

  • Footwear feels like it is leaking

    Are your feet feeling clammy? First check this list to see if you are doing everything you can to help it keep your feet dry and comfortable in your GORE-TEX® footwear.

  • Are you wearing the right socks?

    Cotton and wool socks might seem like natural choices, but they could be the reason why your feet are feeling clammy and uncomfortable. These ultra-absorbent natural fibers can retain your sweat until your socks are completely damp. Perspiration never has a chance to evaporate away. Stick to synthetic fabric socks and the new technical wool blends, which are designed to wick moisture away from the feet, where it can then pass out as vapor through the footwear.

  • Does your footwear have the appropriate level of insulation?

    Overly insulated boots can make your feet so clammy and sweaty that it feels like your footwear is leaking, even though it's not. Check with a specialty footwear retailer to see what level of insulation is recommended for the temperatures you'll be facing and your planned activity level. That goes for your socks, too - make sure they aren't causing your feet to overheat.

  • Could water be getting in via the top of your boots or shoes?

    Water-splashed socks or damp tucked-in pants can wick moisture down into your footwear without you even realizing it. All of a sudden your feet feel clammy and uncomfortable. If you're going to be out in the rain or splashing through streams, a pair of gaiters can help keep water out of your footwear.

  • Are you taking care of your footwear?

    A little maintenance goes a long way in protecting the waterproof GORE-TEX® membrane inside your footwear. Shake out any loose dirt or gravel from inside before they have a chance to abrade the lining. Be careful around barbed wire, fishhooks, nails, and anything else that might puncture your footwear. And guys: keep those toenails clipped so they don't abrade the inner lining.

  • I've tried all the above and I'm still having a problem with my footwear.

    If your problem has not been addressed above, or if you've tried these steps and still believe your footwear may be leaking, call us toll-free at 1 800 431-GORE (4673) or send us an e-mail to discuss your situation and, if necessary, receive a return authorization number.